Collection of Personal Data
Cellise Pte Ltd (“The Company”) is aware of and responsive to your concerns regarding how information about you is being collected, used and shared as a result of your becoming a Customer/Member. The Company respects your privacy and is committed to protecting the privacy of Customers and complying with the Personal Data Protection Act (No. 26 of 2012) (the “PDPA”). The type of personal data collected by the Company from time to time includes but is not limited to the following (in no particular order):
Addresses (including email addresses)
Telephone, mobile, facsimile and any other contact numbers
National Registration Identity Card (NRIC) Number, Passport Numbers, Foreign Identification Numbers (FIN) and any other identity document number (where applicable) and photocopies of the aforesaid identification documents
Customer ID number
Business Registration Number (if a business Entity) & Business start-up date
Nationality (e.g. Singapore citizen, Permanent Resident, etc).
Date of birth; Occupation
Payment data such as bank account details, credit/debit cards details and any information or data required to process payment transactions
Customers’ testimonials, written materials and feedback regarding the Products of the Company
The purposes for which the Company uses this data may include any of the following:
-to open and administer customer accounts;
-to provide Customers with support and communicating with Customers regarding Products and promotional offers, and other relevant business issues;
-to provide services to Customers, for instance, sharing information about new Products and promotions, sale and delivery of Products and processing of payment instructions;
-marketing and promotion of the Company’s business and/or products, for instance by using testimonials given and consented by Customers in the Company’s events, websites, marketing materials and other marketing tools;
-evaluative purposes, for example in the event of assessing if refunds or exchanges should be made or if a Customer has violated the Policies and Procedures or the Company’s other policies;
-investigating and/or reporting of any criminal offences, where required by law;
-disclosure to lawyers, auditors, financial advisors, and other professionals in connection with their services to the Company;
-disclosure to related companies within the Cellise group of companies (whether within Singapore or overseas) including directors, employees, agents and representatives thereof, for operational, management, administrative, supervisory or evaluative purposes;
-disclosure to a third-party vendor or service provider if necessary to provide Customers with the Products that they have requested;
-disclosure to a potential or actual purchaser in connection with any acquisition or proposed acquisition of the Company or any part of the Company or all or any part of its assets or liability or in connection with a merger; and
-disclosure to any agent, contractor or third party (including but not limited to financial institutions, courier companies, printing companies) who provide administrative services to the Company.
The Company will take reasonable steps to make sure that the personal data it collects, uses or discloses is accurate, complete and up to date.
The Company will take reasonable steps to protect the personal data it holds from misuse and loss and from unauthorised access, modification or disclosure.
The Company will not keep personal data for longer than is necessary and will take reasonable steps to destroy or permanently de-identify personal data if it is no longer needed.
As a general rule, the Company will upon your request, provide you as soon as reasonably possible with your personal data that is in the Company’s possession and information about the ways in which the personal data has been or may have been used or disclosed within a year before the date of the request.
The Company will also, where you have requested, correct an error or omission in your personal data that is kept with the Company, correct such data as soon as practicable and send the corrected personal data to every organisation to which the personal data was sent before it had been corrected, unless that organisation does not need the corrected personal data for any legal or business purpose.
The Company may, however, choose not to provide you with access to or correct such data, in accordance with the exceptions under the PDPA. This would include cases where:
i. The Company is satisfied on reasonable grounds that the correction should not be made;
ii. The request for access is frivolous or vexatious or the data requested is trivial;
iii. The personal data is related to a prosecution and all the proceedings related to the prosecution have not been completed;
iv. The personal data, if disclosed, would reveal confidential commercial information that could, in the opinion of a reasonable person, harm the competitive position of the Company; and
v. The personal data was collected, used or disclosed for the purposes of an investigation and associated proceedings and appeals have not been completed.
The Company may decide to impose a reasonable fee to cover the cost of verifying a request for data and locating, retrieving, reviewing and copying any material requested.
All information submitted by you will be held by the Company and the Company will ensure that the recipients thereof provide a standard of protection to your personal data so transferred that is comparable to that which is provided herein.
The Company has designated the person whose details are set out below as the person (“Designated Person”) who will be responsible for ensuring the Company’s compliance with applicable data protection laws. If you have any queries or requests or wish to make any applications concerning your personal data, please contact the Designated Person:-
Data Protection Officer
Cellise Pte Ltd
55 Market Street
Level 10 Singapore 048941